Terms and Condition

Online Returns

Returning a Purchase

Ramtv Beds respects consumer rights and you have the right to return unsatisfactory goods. We would like to make your customer experience as pleasant as possible. If you have bought any goods and you are experiencing problems with the goods and would like to return them we will be happy to assist.

  1. You may return the goods to Ramtv Beds with no undue or additional risk or expense to yourself and receive a full refund within 7 days if:

    1. You did not get the opportunity to examine the goods when they were delivered;
    2. You received a mixture of goods, i.e. you received some goods that we agreed to supply mixed with goods of a different description that you did not order;
    3. The goods you have acquired are not suitable for the purpose marketed for and described on our site at the time of purchase.
  2. Ramtv Beds will refund you the full price paid for the goods if the goods are returned in the original unopened packaging;
  3. If the goods are returned in their original condition and repackaged in their original packaging we may charge you a reasonable amount for:
    1. Use of the goods during the time they were used;
    2. Necessary restoration costs to render the goods fit for re-stocking;

Please Note:  Pillows, mattress protectors and pillow protectors are non-refundable and cannot be returned once the original seal has been opened.

  • Requests to return goods are handled in the following manner.
    • Requests to return goods have to be received within 7 days of having taken delivery.
    • Returns are handled on a case by case basis and are subject to pre-approval.
    • The items must be unused and returned in their original packaging.
    • The items must be in their original condition.
    • Items cannot be returned that have been made on order. (non stock items)
    • Items that required specific fabrics, custom design or where a colour choice was involved cannot be returned.
    • Where items have been correctly supplied, full transport costs (round trip – outgoing and incoming) will be deducted from any refund as it may occur.
    • The full transport cost which could have cost more than what you paid or what was advertised, will be recovered. (In some instances we might have subsidized or discounted original shipping costs). The full transport costs as incurred will be deducted from your refund.
    • A 20% re-stocking charge on the value of the goods may be levied.
    • For hygienic purposes pillows and mattress protectors cannot be exchanged or returned unless un-opened.

Export Restriction

The offering on this website is available to South African clients only.

Delivery Policy

We deliver anywhere in Gauteng,South Africa.  Delivery charges are calculated on the distance from 10km away from the store and will be added to your total order value.  A minimum delivery charge of +/-R200 is applied. You will be contacted within 15 minutes of your online Order/purchase  to confirm a delivery day and time. While Ramtv Beds carries a wide range of beds and strives to arrange delivery within 30 minutes, certain products may need to be custom made especially for you and can take up to 3 days to be delivered. 

All good Return or Bed Collection will be charged more than the changing fee you have given when buying bed.

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